Mail order parcels sent to addresses within the United Kingdom are sent free of charge if the value is greater than £25. If the order value is less than £25, the postage charge is £5.95. For parcels sent to addresses outside of the United Kingdom, please speak to us about carriage charges.
We hope you are pleased with your purchase of Filbert’s Fine Foods products. If you are not satisfied with the goods supplied and wish to return any items bought from us then we will be happy to make a refund. Please let us know, in writing, the reason for the return and any returns should be made within a reasonable time (please try to return goods within 10 days).
If you wish to change or cancel your order then you should notify our Sales Department in writing of your intentions. You can contact us by either writing to us at our usual address or emailing firstname.lastname@example.org
We endeavour to process all orders on receipt, however, some products are particularly popular and this is not always possible. If we are unable to fulfil your order upon receipt we will notify you of this and let you know when the order is due to be processed.
Letter to: Filbert’s Fine Foods, Greens Barn, Page Lane, West Pennard, Glastonbury, Somerset BA6 8NX or email to: email@example.com
Where goods have already been delivered and you wish to cancel your order then any goods supplied should be returned to our sales department, at your own expense, in original condition, within 10 days of your notice to cancel. Following receipt of the goods by us we will be happy to give you a full refund, less any return delivery and/or collection charges, within 30 days of giving us your notice to change or cancel.
Orders and Delivery
We endeavour to process and despatch orders on the next working day, however, some products are particularly popular and this is not always possible. If we are unable to fulfil your order upon receipt we will notify you of this and let you know when the order is due to be processed.